Reduce DSO, Improve Cash Flow and Increase Control Over Your Accounts!
Looking for a way to keep your company moving ahead in today's economy?
With the continuing rise in bad debt and bankruptcies, impacting cash flow by collecting your accounts receivable is critical to your company’s success.
ABC-Amega’s SoftCall® is a proven strategy that can help you get the results you need by tackling the challenge of managing your DSO risk head on.
SoftCall® is ABC-Amega's First-Party Collection Outsourcing Service
With SoftCall® you can aggressively take on your most pressing A/R management issues – improved cash flow, consistent account handling, lower costs, reduced DSO, and better customer retention.
Improved Cash Flow: A company's receivables represent as much as 40-50% of their assets. As a result, aging receivables have a huge impact on cash flow. SoftCall® helps you manage those assets more efficiently to stay afloat during the current crisis. And, employing more effective systems now, will prepare you for sustained success in the future.
Professional account handling: We will work with you to design an account treatment plan based on your customer relationship strategy. Every ABC-Amega SoftCall® associate receives training focused on professionalism, conflict resolution, courtesy, and problem solving. Your customers will get the care and respect they deserve.
The right fit: Our onshore location in Buffalo, New York ensures a cultural fit with your U.S. customers, in the language they understand.
And, you don't have to outsource your entire receivables department, just take advantage of the extra resources you need during peak seasons, sales upswings, or mergers and acquisitions. Or, get help with the accounts in your portfolio that your staff never has the time to touch. ABC-Amega welcomes smaller and shorter-term projects.
ABC-Amega can also provide first-party collections in foreign languages.
Reduced costs: Utilizing SoftCall®'s trained associates costs considerably less than hiring, training and managing internal staff or temps in most parts of the U.S.
High return on your investment. Focusing well-trained and experienced associates on contacting your slow paying customers is proven to reduce DSO and improve cash flow. Before you commit to any SoftCall® collection outsourcing project, we can show you just how much you will save and how much your cash flow should improve.
Customer Retention: SoftCall® is customer-service based, unlike the "hard call" typical in third-party debt collection. Our primary goal is to treat your customers so well they continue to be your customers while at the same time, with consistent, friendly follow-up on outstanding invoices, "training" them to pay you within your terms.
You'll experience higher account resolution rates and happier customers with our SoftCall® first-party collection outsourcing service!
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SoftCall® Empowers You By Providing:
Customized Account Treatment Programs
We work with you to design an inbound and outbound collection treatment plan for managing your receivables based on your internal customer relationship strategy. [Find out more]
Professional Account Handling
Our Customer Service Representatives (CSRs) are trained to efficiently handle customer disputes and discrepancies. They always maintain a friendly, helpful attitude. Ongoing monitoring of the CSRs ensures each account receives the professional handling you expect. [Find out more]
Valuable reporting tools.
SoftCall® collection outsourcing clients have access to actual account handling through an easy-to-use, secure, password protected web site. Emailed Excel pivot table statistical reports provide insight into the underlying causes of delinquency and track recurring issues like damaged merchandise, unfulfilled service and pricing discrepancies. [Find out more]
ABC-Amega is an innovator in receivable management solutions –
providing effective first party collections outsourcing services
for companies like yours since 1989.
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