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After more than 95 years in the commercial credit and collections industry, we know our stuff. But we believe it’s important for our clients to be educated as well.

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Collections
Collection Litigation: Court Costs and Suit Fees ›

Requirements for Debt Collection in the United States Collecting a creditor’s money as quickly and inexpensively as possible is the primary goal of every professional collection firm. There are times, however, when amicable collection attempts fail. The customer is still
Collections
Collecting By Phone: The Three-Step Process ›

Step 1: Planning & Preparation When preparing to make a collection call there are many things to consider, but none more important than understanding: What is the current status of the account? Before you pick up the phone, it’s critical
Collections
3 Real-World Examples of Effective Debt Collection Call Scripts ›

Debt collection call scripts are essential for effective communication between debt collectors and customers. They can help turn difficult conversations into positive outcomes. Here are three real-world examples of how carefully written debt collection call scripts can make a big
Collections
Six Tips for Making Successful Debt Collection Calls ›

Debt Collection Tips That Get Results For most people, picking up the phone to call a customer and ask them for money isn’t the highlight of their day. In fact, in most overworked and understaffed credit departments, collection calls are
Collections
7 Reasons Why You Should Hire a Collection Agency for Your Business ›

Whether your company is growing because of new business or your workload is just growing due to the “great resignation”, it seems that many of us are doing more with less. Free up the time you need to focus on
Collections
Top 10 Reasons Customers Delay Payments ›

Stuff happens. Product deliveries get delayed, companies move, employees retire, invoices have errors, and so on. Many times, this is the ‘stuff’ that results in past-due accounts receivable. We queried our collections system for the most frequently occurring reasons for

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A commercial collections leader, we recognize the importance that education and research plays in the industry. Browse our content library with articles on all areas of credit, collections, outsourcing, commercial law, country risk and more.

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Glossary of Terms

Brush up on your credit and collections terminology. Cut through the jargon jungle and learn what d/p at sight and d/a payment terms actually means in international sales transactions.

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